Customers leave reviews at all hours. ReplyWave responds for you — professionally, on-brand, and at exactly the right moment — so no feedback ever goes unanswered.
“Waited over 20 minutes with no update. Food was lovely but the communication needs work.”
“Outstanding from start to finish. Professional, efficient, and genuinely helpful.”
See it in action
Waited 20 minutes with no update at all. Food was lovely, but the communication really let it down. I'd come back if things improved.
First-class service from start to finish. The team were professional, efficient and went out of their way to help. Highly recommend.
Your reply has been drafted and is waiting for your approval before going live on Trustpilot.
Most business owners check reviews once a day — if that. By then, a negative review has already shaped the opinion of everyone who read it. And a glowing 5-star has gone unacknowledged, missing the chance to build loyalty.
How it works
Connect your review platforms, set your tone, and ReplyWave handles the rest — automatically, every time.
Link your Google and Trustpilot accounts in minutes. No technical knowledge needed — just sign in and you're live.
Tell ReplyWave how you speak to customers — formal, warm, or direct. It learns your style and every reply sounds like you.
Every review gets a thoughtful, personalised response. Happy customers feel valued. Unhappy ones feel heard. No effort from you.
Who it's for
If your customers can leave a review — and those reviews are the first thing a new customer reads before deciding to spend money with you — then ReplyWave was made for your business.
Every dining experience generates an opinion. Make sure yours is always heard.
Guests decide where to stay based on reviews. Your responses are part of that decision.
Word of mouth is everything. Online reviews are word of mouth at scale.
Hard work deserves recognition. A prompt, professional reply signals you care.
Patient trust is built on transparency. Responding to feedback shows you take it seriously.
Customers research before they commit. Unanswered reviews are missed opportunities.
Competing with the big players means every 5-star and every response counts.
For solicitors, accountants and estate agents, reputation is your most valuable asset.
Members talk about their progress online. Be part of that conversation.
Don't see your industry? If your customers leave reviews online, ReplyWave works for you. The businesses above are just where we see the highest volume — the tool itself has no limits.
Built for business owners
You didn't get into business to spend your evenings crafting responses to strangers online. But those responses matter — and leaving them unanswered is costing you.
ReplyWave handles it for you, professionally and promptly, so your customers always feel heard — without adding a single item to your to-do list.
Pricing
per month · cancel any time
No hidden fees. No long-term commitment. Just results.
Every unanswered review is a missed opportunity. ReplyWave makes sure every customer — happy or unhappy — hears back from you, every time, without adding to your day.
Get started today →